questions,
answered.

simple answers for the arpy routine, product use, ingredients, shipping and support.

faq / routine support

less confusion, better skin.

routine.

what order should I use the arpy products in?

just follow the numbers: 01 cleanser, 02 serum, 03 gel, 04 cream. that's the whole routine.

do I need all four steps?

no. you can start with one or two. the four are made to work together, and as the core four they're $159, $37 less than buying them separately.

can I use arpy morning and night?

yes. the core four is made for morning and night. in the morning, finish with sunscreen. the vitamin c serum and eye cream are extras, two or three nights a week to start.

where does sunscreen fit?

sunscreen should be the final step in your morning routine after moisturiser. arpy does not replace SPF.

products.

what does the copper peptide serum do?

it's step two. 0.2% pure copper tripeptide-1 with niacinamide and q10, to help skin look smoother and brighter. 3 to 4 drops, morning and night.

what is the hyaluronic acid gel for?

it's step three. a light gel with hyaluronic acid, which holds water against your skin so it looks plumper and feels hydrated. it also works as a primer under makeup.

what does 04 / nourish do?

it's the last step: a fragrance-free cream with shea butter. it leaves skin soft and moisturised without feeling greasy.

are arpy products suitable for sensitive skin?

the cleanser, gel, cream and eye cream are fragrance-free, and the barrier cream is hypoallergenic. everyone's skin is different, so patch test first and stop if you get any irritation.

orders.

where can I shop the products?

we only sell online, right here at arpyskin.com: the core four and three extras. see the full range on our range page.

where do you ship?

across australia and to around 35 other countries. in australia, standard shipping is $9.95 and free on orders of $50 or more. we post orders the next business day, and they usually arrive 3 to 5 business days after that. express is $15. international rates are shown at checkout. the details are on the shipping page.

can I return a product?

yes. every product comes with a 30-day money-back guarantee. if you are not happy with it, contact us within 30 days of delivery and we will refund what you paid for that product. opened is fine, and you do not need to send it back. the details are on the refund page.

how do I check out?

add a product to your cart and check out, or use the express buttons on each product page to pay in one step.

support.

I have a product question. who do I contact?

send us a message through the contact page. include the product name and your question so we can help quickly.

can I use arpy with other skincare?

yes, but keep your routine simple when introducing new products. avoid layering too many actives at once, and patch test if you are unsure.

is arpy cosmetic skincare?

yes. arpy is everyday cosmetic skincare, made for how your skin looks and feels. it is not a medicine and is not intended to diagnose, treat, cure or prevent any medical condition. for medical skin concerns, speak with a doctor or pharmacist.

how should I store the products?

store products in a cool, dry place away from direct sunlight. keep lids closed when not in use.

still unsure?

reach out and we’ll help you find the right place to start in the arpy routine.