privacy policy
how we collect, use and protect your information when you visit arpy, place an order or contact us.
overview
this privacy policy explains how arpy collects, uses, stores and shares personal information when you use our website, place an order, contact us, create an account or subscribe to our marketing.
we aim to collect only the information we need to operate the store, fulfil orders, provide support, improve our website and communicate with customers.
information we collect
we may collect personal information that you provide directly to us, including:
- your name;
- email address;
- phone number;
- shipping and billing address;
- order details;
- payment confirmation information;
- customer support messages;
- reviews, survey responses or feedback; and
- marketing preferences.
we may also collect technical information when you use our website, such as device type, browser type, pages viewed, referring pages, approximate location, cookies, pixels and similar analytics information.
how we use information
we use personal information to:
- process and fulfil orders;
- send order confirmations, shipping updates and customer service messages;
- respond to questions, returns and support requests;
- manage payments, fraud prevention and store security;
- improve our website, products and customer experience;
- send marketing communications where you have subscribed or where permitted; and
- meet legal, tax, accounting and operational requirements.
payments
payments are processed through secure third-party payment providers.
we do not store full payment card details ourselves. payment information is handled by the relevant payment provider according to their own security and privacy practices.
email and marketing
if you join the arpy email list, we may send you launch updates, product information, restock alerts, offers and routine notes.
you can unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.
even if you unsubscribe from marketing, we may still send essential messages about your order, shipping, returns, account, safety or customer support.
cookies and analytics
our website may use cookies, pixels and similar technologies to keep the site working, remember preferences, understand website performance, improve customer experience and support advertising or analytics.
you can control some cookies through your browser settings. blocking cookies may affect how parts of the website work.
sharing information
we may share personal information with trusted service providers who help us operate arpy, including:
- website and ecommerce platforms;
- payment processors;
- shipping and fulfilment providers;
- email and marketing platforms;
- analytics and advertising providers;
- review and customer support tools; and
- professional advisers where needed.
we do not sell your personal information. we may disclose information if required by law, to enforce our terms, or to protect our rights, customers, business or website security.
international services
some of the platforms and service providers we use may store or process information outside australia.
where this happens, we take reasonable steps to work with providers that handle personal information securely and appropriately.
how long we keep information
we keep personal information for as long as reasonably needed to provide our services, fulfil orders, manage customer support, meet legal or accounting requirements, resolve disputes and operate our business.
when information is no longer needed, we may delete, de-identify or securely retain it where required by law or business records.
security
we take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.
no online system is completely secure, but we work with established ecommerce, payment and fulfilment providers to help keep customer information protected.
access and correction
you may contact us to request access to, correction of, or deletion of personal information we hold about you, subject to legal, operational and record-keeping requirements.
to make a privacy request, contact us at operations@arpyskin.com.
complaints
if you have a concern about how your personal information has been handled, please contact us first so we can review and respond.
we will aim to respond within a reasonable timeframe.
changes to this policy
we may update this privacy policy from time to time. the latest version will be available on this page.
continued use of the website after updates means you accept the updated privacy policy.
contact
for privacy questions or requests, contact us at operations@arpyskin.com.
last updated: june 2026