terms of service

overview

this website is operated by arpy. throughout the site, the terms “we”, “us” and “our” refer to arpy.

by visiting our website or purchasing from us, you agree to these terms of service.

using our website

you agree to use this website only for lawful purposes and in a way that does not interfere with the security, availability or normal operation of the site.

you must not copy, reproduce, resell or exploit any part of the website, product content, imagery, branding or written material without our written permission.

products

we aim to show our products, descriptions, ingredients, pricing and images as clearly and accurately as possible.

product packaging, colour and appearance may vary slightly from images shown on the website due to lighting, screen settings, production batches or packaging updates.

arpy products are cosmetic skincare products. they are not intended to diagnose, treat, cure or prevent any medical condition.

skin suitability

skincare is personal. please read the ingredient list before use and patch test if you are prone to sensitivity.

if you have a skin condition, allergy, are pregnant or breastfeeding, or are unsure whether a product is suitable for you, please check with a qualified health professional before use.

orders

when you place an order, you agree to provide current, complete and accurate information, including your name, contact details, shipping address and payment information.

we may refuse, cancel or limit an order if we reasonably believe it contains incorrect information, cannot be fulfilled, appears fraudulent or breaches these terms.

pricing and payment

prices are listed in australian dollars unless stated otherwise.

we may update prices, products, offers or availability at any time. payment must be authorised before an order is processed.

shipping and delivery

shipping options, rates and delivery estimates are shown at checkout where available.

once an order has been dispatched, delivery timing may be affected by the carrier, customs processing, public holidays, weather, address issues or other delays outside our control.

returns and refunds

returns and refunds are handled in line with our refund policy and your rights under australian consumer law.

because skincare is a personal-care product, opened or used items may not be accepted for change-of-mind returns unless required by law.

australian consumer law

nothing in these terms limits, excludes or modifies any rights you may have under australian consumer law or any other law that cannot be excluded.

if a product does not meet applicable consumer guarantees, you may be entitled to a remedy as required by law.

website information

the information on this site is provided for general product education and customer information.

we make reasonable efforts to keep information current and accurate, but we do not guarantee that all website content will always be complete, current or error-free.

third-party services

our store may use third-party services for payments, shipping, analytics, advertising, email, reviews and website functionality.

third-party services may have their own terms and privacy policies. we are not responsible for websites or services that we do not control.

changes to these terms

we may update these terms from time to time. the latest version will be available on this page.

continued use of the website after updates means you accept the updated terms.

contact

for questions about these terms, contact us at operations@arpyskin.com.