shipping

where we ship

we ship across australia and to around 35 other countries.

the options and rates for your address are shown at checkout before you pay.

processing time

we pack every order ourselves and post it the next business day. it can take a little longer around restocks.

shipping rates

within australia:

• standard shipping is $9.95, or free on orders of $50 or more;
• express shipping is $15.

international shipping is calculated by australia post at checkout, based on your address and the size of your order. orders of $150 or more ship free internationally.

delivery timeframes

within australia, standard shipping usually arrives 3 to 5 business days after dispatch, and express 1 to 2 business days after dispatch.

international delivery times depend on the country and are shown at checkout where available.

delivery times may vary with your location, the carrier, public holidays, customs, weather or address issues.

tracking

once your order has shipped, you will receive tracking information by email where tracking is available.

please allow some time for tracking to update after your parcel has been collected or scanned by the carrier.

international orders

international orders may be subject to customs duties, taxes, import fees or local handling charges depending on your country.

these charges are set by local authorities and are the responsibility of the customer unless stated otherwise.

customs processing may also affect delivery timeframes.

incorrect addresses

please make sure your shipping address is correct before placing your order.

if you notice an issue with your address, contact us as soon as possible at hello@arpyskin.com.

we cannot guarantee address changes once an order has started processing or has been dispatched.

returned parcels

if a parcel is returned to us because of an incorrect address, failed delivery, refusal to accept delivery or failure to collect, we will contact you once it has been received back.

additional shipping fees may apply if the order needs to be resent.

lost or delayed parcels

once an order has been handed to the carrier, some delivery delays may be outside our control.

if your parcel appears delayed or has not arrived within a reasonable timeframe, contact us and we will help where we can.

contact

for shipping questions, contact us at hello@arpyskin.com.